Delivery Details and Returns

Delivery Details

Returns and Exchanges

Please be advised, we need to be notified of any discrepancies within 7 days

How long will my order take?

2 to 3 business days

How much does delivery cost?

Delivery is free on all orders!

Who will deliver my order?

We use Royal Mail to deliver all Focus Performance products.

Can you deliver to my work address?

We can deliver to your home address or your place of work. If you want your order to be delivered to your work address, you need to be confident that someone will be there to take receipt of the goods as the courier service will deliver to the delivery address and not the person.

What should I do if I receive a damaged item?

Customer satisfaction is very important to us and we want you all to receive top quality goods. If you think there is a fault with an item you have received, please let us know as soon as you can by emailing We may require an image of the damaged item in order for us to send a replacement or refund. Please do not dispose of the item before you are advised to do so by Customer Services.

What should I do if I receive an incorrect item?

If you have received an incorrect item in your order, please let Customer Services know as soon as possible. Please provide Customer Services with the full description and the barcode of the item.

What should I do if there is an item missing from my delivery?

If there is anything missing from your delivery, please contact Customer Services as soon as you can.